Frequently Asked Questions
If I need service work done, how do I file a claim?
Any warranty work done on your engine needs to be done by an authorized Mercury dealer. Your dealer will perform the work on your engine and file the claim with Mercury for you. There is no need for you to file a claim.
Will modification of my engine or sterndrive void the warranty?
The warranty does not apply to damage or failures caused by use of an accessory or part not manufactured or sold by us. See the appropriate MerCruiser warranty policy for your product or in your Operation, Maintenance & Warranty manual.
How do I get warranty coverage for my engine?
Your engine must be registered with Mercury Marine in order to have warranty coverage. If your engine is not registered with us, it will not be covered by any warranty.
Is there a simple solution to water condensation in the tank as a result of ethanol?
It is best to maintain a full tank of fuel when the engine is not in use. This will reduce the void space above the fuel and will reduce the flow of air in and out of the tank with changes in temperature. This will reduce condensation on the internal walls of the tank and will limit exposure of the ethanol in the fuel to humidity and condensation.
What should I do to prepare my outboard engine for out-of-season storage or prolonged storage?
The major consideration in preparing your outboard for storage is to protect it from rust, corrosion, and damage caused by freezing water that may be trapped in the engine. We recommend taking your engine to an authorized Mercury dealer to perform the work. Damage from improper storage procedures is not covered under the Mercury Marine limited warranty policy. If you choose to perform the storage procedure, follow the storage procedures outlined in your Operation, Maintenance & Warranty manual.
Can I start my engine momentarily out of the water?
No. NEVER start or run your outboard without water circulating through the cooling water intake in the gear case. Cooling water prevents damage to the water pump (running dry) and overheating of the engine.
Gauge & Display
How can I download documents for my VesselView display?
You can download documents for the following products directly from our Software Download page:
- VesselView 4
- VesselView 7
How can I download software upgrades for my VesselView display?
You can download software updates for the following products directly from our Software Download page:
- VesselView 4
- VesselView 7
Which VesselView display is right for me?
Your local Mercury dealer can help you find the best VesselView to fit your boat and your boating style.
Parts & Accessories
Where can I find part numbers for parts on my engine?
You can access our online Parts Catalog to find parts for your engine by serial number.
If your serial number is not found, you can use the product navigation folders on the left to find your engine model.
Mercury highly recommends contacting your local Mercury dealer to ensure you find the correct part, and to place an order.