Frequently Asked Questions
Do I have to take my engine back to the selling dealer for ongoing maintenance and servicing?
No, any of our authorised Mercury Service Centres are able to assist with your maintenance and warranty requirements
What is the difference between a Commerical Application and a Pleasure Application?
The Mercury Product Warranty Policy specifies "Pleasure" use and "Commercial" use. Pleasure refers to recreational use of a product, while Commercial is defined by:
- Product used in any work, boat rental, time share, patrol/rescue or employment related application, or any use of the product that generates income for any part of the warranty period.
- Annual operating time is not to exceed 500 hours
Examples of Commercial Applications include, but are not limited to: Search and Rescue craft, fast patrol boats, fire boats, dive boats and limited season fishing boats such as sport-fish charter boats
If it jeoparsdises my warranty, why does my repairer use non-genuine parts?
There are various reasons, two of the most common are:
- Non-Authorised Dealer - If your repairer is not an authorised Mercury dealer, then there is no obligation to comply with Mercury recommendations and standards. This being the case, your repairer may elect to source parts from the cheapest or most convenient source which can sometimes be a provider of aftermarket or pirate parts
- Cheapest Price or Best Price - There is sometimes a perception that non-genuine parts are better value and can help reduce maintenance or repair costs. In some cases (not all cases) they may be slightly cheaper, however, cheapest price does not necessarily mean best price.........
I purchased an engine on-line, Is it covered by warranty?
Engines advertised as "new" on the internet may not necessarily be covered by Mercury's new engine warranty policy. New Mercury products are normally sold through Authorised Dealers and undergo installation and pre-delivery by factory trained technicians to be eligible for warranty. There is no guarantee that an engine purchased "in the box" via the internet carries any factory warranty and that it may have changed hands on several occasions. It is advisable to have this verified by your Authorised Mercury dealer prior to purchase
How will Mercury determine if genuine parts are being used?
Logging services enables a comparison of products serviced versus purchase of service partsby a dealer. If the purchase of parts is not consistent with the number of logged services, the customer will be notified to arrange an inspection.
How do I make a warranty claim?
Please return to the dealer where you purchased or last had your engine serviced. If returning to this dealer is not possible please visit another local Mercury Dealer.
When does my warranty coverage begin?
Your new Mercury outboard or sterndrive is covered by our factory warranty from the date the product is first put into service or your date of purchase, whichever occurs first – provided that it is registered with us. Please contact your selling Mercury Dealer to confirm warranty registration and sold date.
Will modification of my engine or sterndrive void the warranty?
The warranty does not apply to damage or failures caused by use of an accessory or part not manufactured or sold by us. See the appropriate MerCruiser warranty policy for your product or in your Operation, Maintenance & Warranty manual.
What does ‘non-declining’ mean?
‘Non-declining’ means that the warranty coverage is the same on the last day of your warranty as it is on the first. The coverage doesn’t decline based on the age of your engine, or the number of hours you’ve put on it.
Will the use of fuels containing ethanol void my engine warranty?
Fuels containing up to 10 percent ethanol are considered acceptable for use in Mercury engines. Fuels containing higher levels of ethanol are not considered acceptable for use, and the use of fuels containing ethanol higher than 10 percent can void the warranty.
Are all engine models offered with a 3+3 Warranty?
Generally, all new Mercury or Mariner engines that are eligible for Mercury’s standard 3 Year Warranty will be eligible for the program. The following models and applications are excluded:
Non-Eligible Products and Uses:
- Racing and Mercury Performance Products, regardless of length of warranty period.
- Products used by local, State, or Federal Government or volunteer agencies.
- Products used in any commercial work, boat rental, time-share/multiple ownership or employmentrelated use, or any use of the product, which generates income, for any part of thewarranty period, even if the product is only occasionally used for such purposes
Is 3+3 Warranty Transferable?
Yes. Unexpired warranty coverage can be transferred to a subsequent purchaser upon proper re-registration of the product.
If the engine has been used Commercially does the 3+3 Warranty still apply?
No. Use in an application that is not “Pleasure” use (eg. commercial, racing, etc) at any time during the 3+3 period, immediately invalidates the 3+3 Warranty.
Will using non-genuine part or oils affect my warranty?
It is quite possible that using non-genuine parts or lubricants instead of genuine Quicksilver Parts & Lubricants will affect your warranty coverage. Unfortunately there are no guarantees that non-genuine parts/lubes meet the same standards or endurance testing specified by Mercury Marine for it's products and it is possible that your engine's performance, durability and reliabilty will suffer. The additional risk to you is that warranty coverage may be denied if a non-genuine part/lube has caused or contributed to the problem.
You may hear reassuring statements about non-genuine parts such as "these parts are identical to the genuine parts", or " these parts come with a 12 month warranty". However, when it comes to the crunch, only genuine Quicksilver parts can offer you, and stand by, these guarantees:
Factory backed warranty that covers you with 6000 Mercury dealers all over Australia, New Zealand and the world
Full parts and labour engine coverage (see the Quicksilver Geniune Parts story)
Your engine complies with the 3+3 Warranty Conditions
Parts meet with Mercury's engineering & design standards
Does DIY or using a non-authorised dealer for servicing and maintenance affect my warranty?
Yes, you will become ineligible for the Mercury "+3" bonus warranty if service and maintenance is not performed by an Authorised Mercury Dealer. You may also be risking your standard 3-Year Product Warranty if your engine experiences a problem that is deemed not to be the fault of Mercury's manufacture or workmanship.
How are services registered for 3+3 Warranty?
Services must be logged by your dealer on the Mercury 3+3 Service Log after your key services have been performed
Are all service records required to be logged to be eligible for 3+3 Warranty?
The 3+3 only applies to key services. These are:
- First 20hr of use or 3mths from date of purchase (whichever occurs first)
- Each 100hrs or 12mths (which ever or occurs first) Services must be registered within 3 months of the designated period
How do I know if my dealer has logged my engine services in order to be eligible for 3+3 Warranty?
You can check the status of your engine warranty by Clicking here and entering your serial number.
What if my services haven’t been entered on the 3+3 Service Log?
Provided the Terms and Conditions have been met and receipts or invoices can be provided, you will still be eligible for the 3+3 Warranty. You can check your engine service history by clicking here and inserting your serial number.
What if my usual dealership has closed?
Any Mercury Authorised Dealer will be able to assist with your 3+3 = 6 year services and Warranty queries.
Who is Mercury Finance?
Mercury Finance Pty Ltd is owned by Mercury Marine and Allied Credit Pty Ltd.
What does Mercury Finance Provide?
Mercury Finance provides Mercury Dealers with a web based finance program and training to allow our dealers to offer finance based products to their customers to assist in the purchase of boats, engines, and marine accessories.
What can I purchase with Mercury Finance?
Trailerable boat packages, Mercury or MerCruiser engines or any other Marine engine.
Why should I purchase with Mercury Finance?
With Mercury Finance you are dealing directly with the lender who is a marine finance specialist, not a broker. You can finance a wide range of product available through your Mercury Finance Retailer at competitive finance rates and not be limited to specific boat/engine brands.
Where can I apply for Mercury Finance?
Applications for Mercury Finance can be made with any Mercury Finance Retailer. Click Here to find your nearest Mercury Finance Retailer.
How Do I apply?
Visit your local Mercury Finance Retailer who will walk you through the simple steps. Make sure you bring the following identification and supporting documents:
- Drivers licence
- 2 most recent payslips
- 2 Most recent bank statements
Outboard Model Year
What is the year of manufacture of my engine?
The below chart will help you identify the model era of your outboard. If you are unable to ascertain from the chart below please request year and/or model details for your engine by emailing us at firstname.lastname@example.org with your engine serial number. Please note that while we endeavour to process these requests within 2 business days, requests can sometimes take up to a week to process.
(Click image to enlage)
Can I buy engines or parts directly from Mercury?
Mercury Marine are a wholesaler and do not retail engines or parts directly to the public. Please click here to find your local Mercury Marine Dealer who will happily assist.
Where can I buy touch up paint for my engine?
Please contact your local Mercury Marine Dealer.
Where can I get Mercury stickers or merchandise?
For Mercury branded merchandise and apparel please visit www.dockstore.com.au
Can I request a change of ownership for my engine?
You may request a change of ownership by contacting us at email@example.com. Please note you must supply the engine serial number and proof of purchase (receipt) before ownership details can be changed.
How do I check my engine service history?
Click here and insert your engine serial number.
If your service history is missing and you can provide evidence of services at Authorised Mercury Service centres (service invoices/receipts) you can apply to have these services logged by emailing us with your engine serial number and attaching the service receipts. Please note records cannot be updated without the supporting receipts.
Fuel & Oil Requirements
What fuel do I use for my Mercury engine?
Please click here for Outboard fuel and oil requirements.
Gauge & Display
How can I download documents for my VesselView display?
You can download documents for the following products directly from our Software Download page:
- VesselView 4
- VesselView 7
How can I download software upgrades for my VesselView display?
You can download software updates for the following products directly from our Software Download page:
- VesselView 4
- VesselView 7
Which VesselView display is right for me?
Your local Mercury dealer can help you find the best VesselView to fit your boat and your boating style.